System and method for response generation using linguistic information

This invention describes a computer system that generates natural language responses to customer inquiries. It analyzes past customer-agent conversations, breaking down sentences into their grammatical structure to create reusable 'templates' of common responses, particularly for problem-solution scenarios. When a new inquiry arrives, the system identifies a suitable template and uses words from the original conversations to construct a relevant answer.

Why it matters: Filed before large language models (LLMs) could generate fluent natural language. The structured linguistic information and templates described could now be used to guide or fine-tune LLMs for more precise, domain-specific response generation, or LLMs could automate the template creation process.

Status: Not in forceListed as no longer active. The specific reason is not in the record we hold.
How hard to build: SpecializedSoftware logic, natural language processing

3 AI reinvention directions for this patent

See all three

AI gives you a few directions you could take this. Pick one, and we check whether your version is different enough to patent, then write the filing.

Reinvent this with AI

Where this one came from

Every morning we go through millions of abandoned patents and pick out 15 worth your time. This was one of today’s.

This one

+10