Determining a cause of an incident based on text analytics of documents

This is a computer system designed to figure out why a problem (an incident) occurred. It works by looking at records of changes made to a system, using text analysis with specific dictionaries and rules to understand what each change was. It then creates a searchable summary of these changes. When an incident happens, the system compares information about the incident and its timing to the summarized changes to identify which change likely caused the problem.