Methods and apparatus for deep interaction analysis

This invention describes a computer system designed to automatically break down phone calls from a call center into distinct sections. It works by analyzing the audio, converting spoken words into text, and then using language understanding techniques to identify different parts of the conversation.

Why it matters: Filed before modern speech recognition and large language models (LLMs) were widely available. These advancements make the core tasks of converting speech to text and understanding conversation flow significantly more accurate and powerful today.

Status: Not in forceListed as no longer active. The specific reason is not in the record we hold.
How hard to build: SpecializedMachine learning, speech recognition, natural language processing software

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