Computing US 20,260,017,464 A1 Under examination

System and Method for Autonomous Customer Support Chatbot Agent With Natural Language Workflow Policies

This invention describes an AI chatbot designed to help customers. It uses a large language model to follow instructions given in plain English, called workflow policies, to resolve customer issues. An administrator can define these policies and provide the chatbot with tools, and the AI then figures out how to use them to interact with the customer and solve their problem.

Why it matters: Filed when LLM reliability for complex, multi-step agentic workflows was still nascent. Advances in LLM tool use and agentic reasoning since 2025 could make the 'implementation details' generation more robust.

Status: Under examinationA pending application. It has not been granted, and it has not been abandoned.
How hard to build: SpecializedHeavy software system, LLM integration

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