Automatic quality assurance for information retrieval and intent detection

This invention describes an automated customer service system that uses artificial intelligence. When a customer asks a question, the system first figures out what the customer needs. For simple information requests, it pulls answers from existing resources. For more complex questions, it uses a large language model (like advanced AI) to create a step-by-step plan to solve the problem. The system also has a built-in checker that uses AI to make sure the answers are correct and helpful, and that the chosen solution plan is appropriate.