Conversation Based Diagnosis and Troubleshooting of Maintenance Requests Using a Large Language Model Driven Chatbot

This system uses an AI chatbot to help people with toilet problems. When someone asks for help, the chatbot talks to them to gather more details about the issue, then creates a detailed repair request. This request is used by other AI models to identify the best technicians for the job, and the system continuously learns from the technicians' feedback to improve its recommendations.

Why it matters: Filed as LLM capabilities for specific domain troubleshooting were emerging. Now, fine-tuning and integrating LLMs for specialized tasks is more robust.

Status: ExpiredProtection ended and was never renewed
How hard to build: SpecializedLLM, ML models, system integration

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