System and method for using a virtual agent to provide consumer electronic device related technical support

This invention describes a smart chatbot designed to help people with their electronic devices. It works by automatically figuring out details about your device and its environment, like what website you used to access the chatbot or the specific device it's running on. This background information helps the chatbot answer your questions faster and ask fewer clarifying questions, and it can also decide if you need to be connected to a human support agent instead.

Why it matters: Filed before large language models could dynamically process complex contextual information and generate nuanced responses, making the 'selection from a plurality' much more powerful and efficient than previously possible.

Status: Not in forceListed as no longer active. The specific reason is not in the record we hold.
How hard to build: SpecializedSoftware logic, data integration, virtual agent

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