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This system helps an AI conversation tool understand what customers want by automatically creating a set of standard question types based on customer data. When a customer asks a unique question, the system uses AI to figure out which of those standard types it best fits. This process also helps the AI learn and improve its understanding over time.
Why it matters: Filed before the widespread adoption of advanced Large Language Models (LLMs). These models now make the 'auto-generating' and 'classifying' steps described in the claims significantly more efficient and accurate, requiring less explicit training data than traditional recurrent networks.
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