Automated system for customer support

This invention describes an automated system designed specifically for IT support. It analyzes a natural language conversation from an IT support ticket to understand the user's current problem and desired outcome. The system then identifies the necessary actions, uses machine learning to complete any missing details, and generates an executable plan to automatically resolve the IT issue.

Why it matters: Filed before the widespread availability of highly capable Large Language Models (LLMs). The natural language understanding, classification, and action completion steps, which were complex ML tasks in 2021, can now be significantly simplified or enhanced by modern LLMs.

Status: Not in forceListed as no longer active. The specific reason is not in the record we hold.
How hard to build: SpecializedSoftware logic, machine learning models, NLP

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