Omnichannel data communications system using artificial intelligence (AI) based machine learning and predictive analysis

This invention describes a system that uses artificial intelligence and machine learning to understand what a person means and intends during conversations across various communication channels, such as phone, email, or chat. It works by receiving a user's query on one channel and then continuing an objective-driven conversation with them, potentially on a different channel, to provide a smart and adaptive interaction.

Why it matters: Filed before large language models made advanced conversational AI widely accessible. The claims cover understanding intent and driving conversations, which LLMs now simplify significantly, making the "proactive, adaptive, and intelligent conversation" more achievable.

Status: Not in forceListed as no longer active. The specific reason is not in the record we hold.
How hard to build: SpecializedSoftware logic, AI/ML models, data infrastructure.

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