This invention describes a system for tracking on-demand deliveries, particularly for perishable goods. A central server receives real-time updates from merchants and delivery personnel about key events in an order's journey. These event timestamps are then fed into a neural network to automatically calculate and update the estimated delivery time for the customer.
Why it matters: Since 2020, advancements in machine learning frameworks and cloud-based AI services have significantly lowered the barrier to entry for developing and deploying neural networks. This makes the predictive ETA component, which relies on a neural network, more feasible and potentially more accurate to implement today.
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