Intelligent automation of self service product identification and delivery

This invention describes a system that uses machine learning to analyze past sales and product information. It learns to identify specific steps within a customer service or sales process that can be automated. Once identified, these automated steps are then carried out and monitored in current customer interactions.

Why it matters: Filed before the widespread accessibility of advanced AI and large language models. The core task identification and automation described in the claims can now leverage more powerful and readily available ML platforms.

Status: Not in forceListed as no longer active. The specific reason is not in the record we hold.
How hard to build: SpecializedSoftware logic, machine learning system

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