This invention describes a computer-based method to figure out why people give different feedback or scores in an evaluation. It uses a special type of network model and machine learning to analyze feedback over time, specifically looking at the 'reasons' people provide. The system then identifies the main causes of disagreement or 'noise' in the evaluations by ranking these reasons based on how much they contribute to the differences in feedback.
Why it matters: The ability to process and semantically analyze unstructured 'reasons given' by entities has vastly improved with the advent of more powerful Large Language Models since 2021. This makes the core task of inferring and ranking causal contributions from qualitative feedback significantly more feasible and accurate.
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