This invention describes a system where customers order items online and pick them up from smart lockers at a merchant's location. When a customer indicates they are on their way using their phone, the system updates the status of their order in a specific locker. The customer can then access their assigned locker to retrieve the item, with the system tracking the order's journey from placement to pickup.
Why it matters: The widespread adoption of real-time mobile location services and the maturation of IoT-enabled locker hardware have made integrating such a comprehensive pickup system significantly less complex and more reliable than in 2019. This reduces the bespoke development effort for the "on their way" and locker access features.
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