Semantic artificial intelligence agent

This invention describes a computer system where an artificial intelligence agent (AIA) helps manage customer interactions. The AIA works with a human customer representative to handle communications with a tele-agent, who is likely a customer or prospect. The AIA administers the communication session, tracks the tele-agent's availability, informs the customer representative about it, and also updates the tele-agent on the conversation content between the customer representative and the AIA.

Why it matters: Filed before large language models became widely available. The AI agent's semantic analysis and natural language capabilities, which were complex in 2020, are now significantly more accessible and powerful with off-the-shelf LLMs.

Status: Not in forceListed as no longer active. The specific reason is not in the record we hold.
How hard to build: SpecializedComplex software logic, AI models

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