Automation plan generation and ticket classification for automated ticket resolution

This invention describes a system that learns from past support tickets to automate their resolution. It uses a natural language model to group similar tickets and understand the issues. For specific types of tickets, chosen based on their importance or how easily they can be automated, the system creates a plan to automatically resolve them or prevent them. When a new ticket comes in, the system classifies it and automatically implements the pre-configured response.

Why it matters: Filed before large language models (LLMs) became widely available. The "clustering based natural language analysis model" and "automation plan generation" described in the claims are now significantly more powerful and accessible with current AI capabilities.

Status: Not in forceListed as no longer active. The specific reason is not in the record we hold.
How hard to build: SpecializedSoftware logic, natural language processing, machine learning

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