Computerized system for geographically splitting traffic for a graphically interactive voice response system

This is a computer system that lets people design how customer calls are handled using a visual, drag-and-drop interface. You can see the entire call path and easily add features like automated menus or data lookups. The claims specifically describe a system that can route calls to different contact centers based on their geographic location, even globally.

Why it matters: Filed before LLMs could power sophisticated conversational IVRs. The claims cover a graphical system for IVR, which could now be built with far more intelligent voice interactions.

Status: Not in forceListed as no longer active. The specific reason is not in the record we hold.
How hard to build: SpecializedComplex software logic and user interface

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