This invention describes a way to automatically build a chatbot for any website. It works by having an AI system learn both what a website is about and how its information is organized. Using advanced AI, it connects these two pieces of knowledge to create various ways to answer user questions, and then another AI part picks the best response.
Why it matters: Filed before the widespread availability of powerful Large Language Models. The deep learning and semantic matching components, which were complex to build in 2018, can now leverage off-the-shelf LLMs and embedding models for more effective and easier implementation.
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