Semantic CRM transcripts from mobile communications sessions

This invention outlines a computer system designed to manage customer interactions by recording entire communication sessions between a customer service agent and a customer. It stores details about each session and individual contact, such as timestamps and participants. The system then generates a digital record of all communication content, specifically identifying who authored text messages and emails, and who spoke during phone conversations.

Why it matters: Filed before the widespread availability of highly accurate speech-to-text and large language models. These advancements now make it significantly easier to generate rich, speaker-identified transcripts and extract semantic meaning for CRM.

Status: Not in forceListed as no longer active. The specific reason is not in the record we hold.
How hard to build: SpecializedSoftware logic, speech-to-text, communication platform integration

3 AI reinvention directions for this patent

See all three

AI gives you a few directions you could take this. Pick one, and we check whether your version is different enough to patent, then write the filing.

Reinvent this with AI

Where this one came from

Every morning we go through millions of abandoned patents and pick out 15 worth your time. This was one of today’s.

This one

+10