Automated self-service user support based on ontology analysis

This is a software system designed to help customers solve problems with products or services. It uses artificial intelligence to understand a user's question, then determines if the user needs specific actions to fix a problem or if they are looking for general information. If the question isn't clear enough, the system asks follow-up questions to gather more details before providing a solution or searching for answers.

Why it matters: Filed before the widespread availability of powerful large language models (LLMs). These advancements could significantly simplify the natural language analysis, ontology integration, query refinement, and dynamic question generation that were complex to implement in 2012.

Status: Not in forceListed as no longer active. The specific reason is not in the record we hold.
How hard to build: SpecializedSoftware logic, NLP, ontology management

3 AI reinvention directions for this patent

See all three

AI gives you a few directions you could take this. Pick one, and we check whether your version is different enough to patent, then write the filing.

Reinvent this with AI

Where this one came from

Every morning we go through millions of abandoned patents and pick out 15 worth your time. This was one of today’s.

This one

+10